Returns & Exchanges
Returns
Eligibility
- All return&exchange requests must be submitted within 14 days of package delivery (including the 14th day)...
- Items must be in the same condition — unworn, unused, with the tags intact, and in its original packaging.
- To initiate a return, please contact us at support@honeear.com.
- Stay in contact with us within two weeks to ensure smooth resolution.
- Check for defects or wrong items and report them promptly.
- Questions? Email us: support@honeear.com
Ineligibility (Non‑returnable Items)
- No returns on final sale items, freebies, or gift cards.
- Swimwear cannot be returned due to hygiene reasons unless faulty.
- Accessories, flash sale items, etc. are also non-returnable.
Exchanges
Email support@honeear.com to arrange an exchange.
Only one return or exchange per item is allowed. Please decide carefully.
Refunds
- You’ll be notified once we receive and inspect your return...
- Please submit tracking info as soon as the return is shipped.
- Refunds processed in 5 business days after receiving return.
- Not refunded? Contact us: support@honeear.com
Additional Notes
- Buyer pays return shipping for unwanted or wrong purchases.
- Shipping costs are not refunded unless item is damaged/lost.
- Do not send returns to the original address on the package.
- We are building return centers in the US, HK and more regions.
- BOGO orders may be partially refunded proportionally.
- No returns for Black Friday / Cyber Monday final sale items.
- Accessories not eligible for promotions or free shipping.